Clackamas Water Environment Services
Temporary Service Disruption for Payments
Update Feb. 11, 9:30 AM
Starting on February 6, 2026, WES' online and automated phone/text utility payment systems are temporarily unavailable due to a nationwide system outage caused by a cybersecurity incident affecting our third-party provider, Bridgepay Network Solutions.
Bridgepay Network Solutions reported this was not a credit card data breach, and there is no evidence of customer data exposure at this time. Restoration by Bridgepay Network Solutions is in progress; however, they do not currently have an estimated time for a resolution.
No action is required at this time. Any unpaid balance from this month will appear on your next bill. You will not be charged a late fee because of this outage. We apologize for the inconvenience.
If you prefer to make a payment during the system outage, please use one of the following payment methods:
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Mail a check to: PO Box 6940, Portland, OR 97228-6940.
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Pay in-person Monday – Thursday from 7:30 AM – 12:00 PM and 1:00 PM – 5:00 PM at: 150 Beavercreek Road #430, Oregon City, OR 97045.
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Call (503) 742-4567, and our Customer Service Team can accept your debit or credit card payment over the phone Monday – Thursday from 7:30 AM – 12:00 PM and 1:00 PM – 5:00 PM.
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Contact your bank to set up bill pay. If you currently have bill pay set up with your bank, those payments should continue to be processed.
We will continue to keep you updated as we receive additional information.
Available services
Welcome to our payment website.
When sending us correspondence, please include your:
- Name
- Account Number
- Service Address
- Phone Number
If setting up a new account or prompted to reset your password, please select a password that meets the following requirements:
** At least 8 characters
** At least one upper case letter
** At least one lower case letter
** At least one non-alphanumeric (!, +, @, #, / etc.)